Responsibilities

• Guide, direct and coach employees to deliver exceptional service to BMO customers and prospects, ensuring compliance with legal, regulatory, and bank policy requirements.
• Understand customer needs and provide sales and service advice that aligns with the customer's best interests, making referrals to other business groups when appropriate.
• Support sales and customer‑service activities to achieve strategic customer‑experience and profitability goals.
• Foster a culture aligned with BMO’s purpose, values and strategy, modeling these values in all interactions.
• Build inter‑dependent teams, attract, retain, and develop top talent, and improve team performance through coaching and recognition.
• Develop and execute a branch business plan that maximizes business growth, wallet share, customer retention and acquisition, collaborating with BMO partners and minimizing operating losses.
• Conduct cold calls and ...