A long‑established and reputable home‑improvement installation business is seeking an experienced Branch Manager to lead operations at its busy New Malden branch. I am supporting them in finding a confident, hands‑on leader who can manage a small team, drive branch performance, and ensure exceptional customer service.

The Role

This position oversees the full day‑to‑day running of the branch, including customer enquiries, sales, administration, scheduling installations, and supporting a team of five. It is a practical, hands‑on role that includes occasional lifting of products and developing strong product knowledge across the company’s range.

Key Responsibilities

Managing a team of five and overseeing daily workflow

Handling customer enquiries and product sales across garage doors and related home‑improvement products

Responding to emails and managing all branch communication

Answering telephone enquiries from customers, colleagues and s...