ROLE PURPOSE

To effectively organize and manage the region under his/her jurisdiction and implement operational strategy. To provide managerial and supervisory control with regards to service delivery in order to ensure maximum customer satisfaction.

MAIN OUTPUTS Monitor and ensure the branches service delivery as per the contract and SLA's Pro-actively interact and engage with the client to understand areas of improvement and ensure that turn-around times are shortened to continuously improve customer satisfaction. Develop effective, customer focused and proactive relationships at all levels in the customer chain. Manage allocated portfolio with regards to growth, retention, profitability, and any other business relevant factors, thus ensuring portfolio performance targets are achieved in line with the business strategy. Identify and drive opportunities to improve and enhance service offerings. Leading, facilitating, developing, and implementing relevant portfolio process imp...