About the Role

● The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.

● The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required

● Manage emails received on the central email ID, including directing, assigning, and responding to queries

● Assign iCABS tickets and coordinate with relevant employees for timely status updates

● Handle invoice-related activities, including forecasting, suspensions, printing, and distribution

● Raise CR (Change Request) tickets for price decreases

● Generate renewal reports and letters fo...