Overview

To provide an exceptional level of service to current and prospective Customers within the independent market relating to company products. The Brand Ambassador will assist the customer in understanding the Companies products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.

Skills and experience required

• Customer Care and or Marketing diploma, degree and/or relevant experience
• At least 3 years' experience within Customer Care/ Sales/ Brand Ambassador environment
• Experienced with data, complaint and/or order capturing systems (Syspro, etc.)

Duties and responsibilities

• Educate big box stores and independent retail customers on product ranges and product knowledge training in stores
• Provide big box stores and independent retail customers with marketing equipment.
• Answer all incoming customer calls i...