Reports to: Service Control Supervisor

Direct Reports: None

Location: Elland - Halifax

Purpose of the role:

To support with the supervision of all maintenance and repair activities.

To provide effective customer service and build relationships with both internal and external customers.

To action customer repair, maintenance and breakdown requests in a timely and cost effective manner.

To work within a service team and to liaise effectively with all other departments.

To prioritise work effectively ensuring all documentation is accurate.

To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information.

To cover any regional controller absence/sickness.

To assist with Administration for both the service and admin team when required and record data accurately.

Responsibilities:

To take customer calls and log repair notifications.