Become a part of BrokerLink as a Customer Experience Leader for Personal Insurance, ideally suited for Mandarin or Cantonese speakers. This position emphasizes managing operations and enhancing customer satisfaction.
In this leadership role, you'll be tasked with managing the Personal Insurance team to meet growth and profitability objectives. You will collaborate with various managers to ensure quality service standards while continuously developing your team's skills. Your extensive knowledge of the insurance industry will play a vital role in delivering exceptional customer value.
Key Responsibilities:
• Direct day-to-day team management operations
• Monitor and implement Personal Insurance objectives
• Collaborate to resolve quality and customer service challenges
• Accountable for team staffing and leadership
• Provide ongoing feedback and performance coaching
Requirements:
• Post-secondary education required
• 5–8 years of experience in insurance
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