Our Club Travel team is looking for a Junior BSP Refunds Administrator to join the team!
About the Role
As a Junior BSP Refunds Administrator, you will process refunds and EMD refunds as requested by consultants. The ideal candidate is detail-oriented, customer-focused, and thrives in a dynamic environment.
(This role is planned to be based in Century City)
Duties & Responsibilities
- Processing refunds on BSP Link and the GDS system daily.
- Ensuring accurate refund values to minimize ADMs resulting from errors.
- Applying the correct cancellation penalties to each refund.
- Issuing credit notes for processed refunds.
- Responding to refund queries submitted via the Ourweb within 24 hours.
- Following up on refunds submitted via BSP Link.
- Providing support to the BSP Department as and when required.
Skills, Experience & Qualifications