Transform Consumer and Community Banking (CCB) Operations oversight with AI-enabled, full-population controls testing and audit-ready evidence. You'll own end-to-end analytics and Large Language Model (LLM) enabled automation for exception triage and reporting, while governing an enterprise knowledge base that stays current, trusted, and regulator-aligned.
As a Continuous Monitoring Quality Manager on the Quality team, you will partner closely with CCB Operations business lines (e.g., Collections/Recovery/Auto Operations) to design, develop, and implement AI-enabled continuous monitoring and full-population quality testing frameworks that strengthen the control environment, improve audit readiness, and drive operational excellence at scale. You will own end-to-end delivery of data analytics solutions, test population isolation, test design, controls reporting, and LLM-enabled automation (including prompt engineering, workflow integration, and governance). You will also serve as a st...