America's Job Portal
AI use cases · Discovery & scoping workshops · Process redesign · Business cases
We’re looking for a hybrid profile between business analysis and process consulting, with an AI focus. You’re the person who turns a fuzzy business need into scoped, measurable and prioritized AI use cases, and then redesigns the process around the agent or AI capability that serves it best.
You work upstream in the ServiceNow AI chain, where a business hunch becomes an actionable request. You lead requirements gathering with IT and business teams, qualify AI use cases (value, feasibility, risk, available data), write user stories and acceptance criteria, and rethink the target process so it genuinely leverages Now Assist, AI Search or an agent. You also facilitate the diagnostic and scoping workshops of our platform governance offerings, and support the delivery of our ServiceNow managed governance se...