Role Summary

The Conversational Banking Platform (CBP) is a centralized, enterprise-grade AI platform enabling business units across markets to deploy scalable conversational experiences. As a Business Analyst, you will bridge business, product, and engineering teams by translating business needs into clear, actionable requirements for AI-powered customer journeys. You will play a key role in shaping conversational experiences, ensuring solution accuracy, regulatory compliance, and measurable business outcomes across multiple languages and geographies.

Key Responsibilities

Business Analysis & Requirements

• Gather, analyze, and prioritize requirements from stakeholders across business units and markets.
• Create high-quality artifacts including BRDs, user stories, acceptance criteria, process flows, customer journeys, and intent maps.
• Break down customer interactions (FAQs, servicing, transactional journeys) into structu...