Description We are looking for an experienced Business Analyst to support a portfolio of ServiceNow initiatives for an education-focused organization in Cambridge, Massachusetts. This is a Long-term Contract position expected to run for at least 6 months, with a strong likelihood of extending to 12 months and potential for longer-term opportunity. The role centers on translating business needs into scalable ServiceNow solutions, strengthening reporting capabilities, and helping teams deliver enhancements that improve workflows across multiple departments. You will partner with technical and business stakeholders to drive requirements, testing, dashboard development, and release support in a fast-moving environment.

Responsibilities:
• Lead discovery sessions with stakeholders to define business needs and convert them into clear functional requirements for ServiceNow initiatives.
• Support delivery of multiple concurrent projects involving areas such as incident managemen...