Role Summary

The Business Analyst supports demand management, business analysis, and documentation across IT initiatives, ensuring demand is well-defined and ready for prioritization and solution design.

Key Responsibilities

• Capture and document business and IT demand.
• Perform current-state and target-state analysis across business processes, systems, and data.
• Develop business cases and business requirements documentation.
• Maintain backlog documentation and demand tracking.

Required Experience & Skills

• Minimum 3 years' experience in business analysis.
• Demonstrated experience in demand capture and requirements documentation.

Preferred / Advantageous

• Hands-on ServiceNow SPM experience.

Certifications

• CBAP or PMI-PBA certification is advantageous.

Success Criteria

• Demand documentation completed and accepted witho...