Description We are looking for a Business Analyst to join a high-impact modernization program in Cleveland, Ohio. This Long-term Contract opportunity is ideal for someone who can connect business priorities with technical execution while partnering with stakeholders across a complex software environment. The role will focus on clarifying needs, improving processes, and helping guide a multi-year shift to a SaaS-based platform.

Responsibilities:
• Partner with business leaders, project teams, and technical resources to uncover, refine, and confirm functional and business needs.
• Create clear documentation such as requirements, process flows, user stories, and functional definitions that support delivery teams.
• Evaluate existing workflows, identify inefficiencies, and design improved future-state processes aligned with operational goals.
• Act as the primary link between end users and technical teams to ensure solutions reflect business expectations and priorities...