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Business Analyst, Commercial Bank Product Organization

Company

Citizens

Location

Charlotte, NC

Posted

July 15, 2026

Position Overview

Description

About the Role

Citizens Commercial Bank is standing up a new Product organization, led by a Chief Product Owner reporting directly to the Head of Commercial. The Business Analyst is a foundational Day 1 hire and the analytical engine that supports the new function across the GenAI Banking Platform, Insights and lifecycle capabilities, AI governance, and Commercial analytics workstreams.

As a Business Analyst, you will complete elements in the definition, requirements, design, and delivery of projects, with a focus on AI driven initiatives in Commercial Banking. You will analyze business processes, identify requirements, and recommend data and AI enabled solutions to improve client outcomes and efficiency. Working with business, technology, and data teams, you will help translate needs into use cases, define data requirements, and ensure alignment with risk and regulatory standards. You will also contribute to problem solving, process improvem...

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