What You'll Do Avalara is hiring Business Analyst for the CPO Program, Avalara's important customer experience metric used to measure how we support our promise to customers and track operational performance. Reporting to the Director of Customer Operations, you will identify and explain what is leading changes in CPO scores. This includes detecting anomalies in performance, investigating root causes, and determining whether data issues, operational breakdowns, or behavioral patterns guide changes. . What Your Responsibilities Will Be You will monitor CPO Dashboards and trends to identify changes in performance, including spikes, drops, and latest risks You will investigate changes in CPO scores by reviewing underlying data and working through possible causes, including data discrepancies, operational issues, or changes in how teams are working You will produce leadership readouts and reporting for the CPO Program and broader partners, providing a clear view of current performance, tre...