Gather, analyze, and document business requirements for Life Insurance initiatives, with a focus on CRM-related projects and customer service processes.
Translate business requirements into Business Requirement Documents (BRD), Functional Specification Documents (FSD), user stories, and process flows.
Work closely with business stakeholders, product owners, and technical teams to define solutions that support customer engagement, customer care, marketing, and sales objectives.
Facilitate requirement gathering workshops, stakeholder discussions, and User Acceptance Testing (UAT) activities.
Utilize JIRA and Confluence to manage requirements, project documentation, issue tracking, and workflow updates.
Perform data analysis and validation using SQL to support requirement assessment, testing, and business decision-making.
Collaborate with development teams throughout the project lifecyc...
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