Drive efficiency at Teleperformance as a Business Analyst, utilizing your analytical skills to optimize call center operations effectively. Your focus on data will enhance customer satisfaction and operational performance.
In this role, you will be tasked with thorough data analysis, identifying trends that influence operational improvements. You'll collaborate across teams to develop and recommend strategies that address process inefficiencies, aiming for streamlined workflows and reduced costs.
Key Responsibilities:
• Collect, analyze, and interpret call center data
• Document and map existing workflows for improvements
• Create insights-driven reports for leadership decision-making
• Work with IT to enhance productivity through systems
• Lead projects ensuring alignment with business objectives
Requirements:
• Experience as a Business Analyst in customer service
• Excellent analytical problem-solving capabilities
• Proficient with data analysis softw...