Overview

The Senior Business Analyst / Data Analyst plays a critical role in enabling operational excellence by translating business needs into data-driven insights and scalable solutions. This role partners closely with operations, support, and cross-functional stakeholders to analyze complex data sets, automate reporting and processes, and deliver actionable insights that improve efficiency, service quality, and decision‑making.

The ideal candidate brings strong analytical expertise, advanced technical skills in SQL, Power BI, and Python, and the ability to clearly communicate complex findings to both technical and non‑technical audiences. This position operates in a fast‑paced, collaborative environment and supports global teams under a fixed night shift and hybrid work arrangement.

Responsibilities

• Collaborate with operations, support, and business stakeholders to gather requirements and translate them into clear analytical solutions,...