We are seeking a proactive and customer-focused Business Analyst to join a dynamic team. This role is responsible for analysing, improving, and optimising the end-to-end customer application journey across a national merchant network.

The successful candidate will combine strong business analysis skills with customer experience, process optimisation, and quality assurance expertise. You will work closely with stakeholders, operational teams, merchants, and technology teams to identify process inefficiencies, define business requirements, and drive improvements that enhance both customer experience and business performance.

This role offers the opportunity to work in both office and field environments, gaining first-hand insight into how customers and merchants interact with systems and processes in real-world situations.

• Elicit, analyse, and document business requirements through stakehold...