We are looking for a Business Analyst to join a team building an AI-powered conversational platform. The solution combines Python-based backend microservices running on AWS, a modern web application, and real-time voice technologies to deliver intelligent customer interactions. 

Responsibilities:

• Gather and document business and platform requirements from stakeholders, translating them into functional specifications for both development and support contexts
• Act as a bridge between business, product, and engineering teams across the PRD and the Managed Competence Center, ensuring alignment and clear communication
• Support workflow orchestration and low-code platform configurations 
• Assist in documenting and maintaining RBAC models, policies, and decision layer logic
• Contribute to Knowledge Asset delivery — including runbooks, UAT test cases, troubleshooting guides, and...