Overview:

IT Business Analyst mission is to provide technical and functional support to users of the banks EIR Flows. Usually this position consists in support to user's requests;
issues, questions and change management;
coordination with otherlevels of support. In addition, it will be required to provide feedback to user and communicate on issue resolution.

What will you do?

• Ensure end user support (Back Office, Finance teams, Business units) to resolve production issues
• Follow-up on production monitoring, incident management, and prepare incident dashboards
• Monitor business accounting entries, analyse rejects and inform businesses
• Ensure system administration and maintenance (rules management, data dictionary management, set up of the accounting and non-accounting flows…)
• Work closely with central IT teams on production monitoring and incidents management <...