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The Business Analyst will be responsible for providing commercial and operational analysis within the Network as a Service (NaaS) environment. This role focuses on tracking performance metrics, validating financial data, supporting customer relationships, and driving process improvements to enhance efficiency and governance across all managed services.

Responsibilities (Team-wide):

• Track, analyze, and report SLA and KPI performance across customers and services.

• Identify service risks, trends, breaches, and improvement opportunities through regular reporting.

• Work closely with account managers to support customer reviews, renewals, and commercial discussions.

• Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope.

• Maintai...