Description
We are looking for a Business Analyst to support business and operational initiatives for a long-term contract opportunity in North Chicago, IL. This role focuses on gathering needs, evaluating current workflows, and translating business objectives into clear, actionable plans for stakeholders and project teams. The ideal candidate brings strong analytical thinking, effective communication, and the ability to work within Agile environments while improving customer-facing and internal processes.


Responsibilities:

• Partner with stakeholders to collect, clarify, and document business needs, ensuring requirements are complete and aligned with project goals.

• Review existing processes and identify gaps, risks, and opportunities for improvement across business operations and customer service functions.

• Create and maintain business documentation such as process maps, requirement summaries, decision logs, and supporting analysis mat...