Role Purpose 

The Business Analyst (BA) works collaboratively across business and technology teams to analyse, design, and deliver process and system improvements. Operating within an hybrid environment, the BA plays a key role in defining requirements, optimising workflows, supporting automation initiatives (including RPA and emerging AI/agentic technologies), and ensuring high‑quality delivery through structured UAT management. 

This role supports strategic transformation projects across the business, including reengineering operational processes, enhancing service levels, creating capa...