JOB DESCRIPTION Key Responsibilities: Requirements' lifecycle management Planning and monitoring of BA activities Evaluation of Change Requests in order to collate and provide estimations and the assessment of changes on business processes. Meet with Stakeholders to elicit, understand document functional requirements and performance critical analysis on the information provided Produce Functional Specifications including flowcharts, use cases, wireframes and any other diagrams required to clarify business understanding Support and Collaborate with relevant Fuse Teams around People Connect, Synergy, Freshchat etc. Manage unit testers to ensure that configuration work according to the requirements Manage Quality Assurance Testing to sign-off development meets requirements User Acceptance Testing/ Provide guidance to business on UAT Ability to initiate policy Development and Implementation assessment Data Collection and Analysis to aid decision making Reviewing current process and reporti...