Responsibilities

• Interface directly with customers
• Organize process discovery sessions with customer subject matter experts (SMEs) to understand the end to end process while identifying any automation blockers and the suitability of the process for automation
• Calculate automation % and FTE benefit and build effort estimates
• Present summary of findings to the customer and walk them through to-be design of the automated process
• Prepare the RPD Document and get the sign off from customer
• Understanding the risks, assumptions, and dependencies associated with the process.
• Work closely with development team to ensure requirements are accurately mapped and suitable for development
• Communications skills including the ability to understand client process in any area in detail
• Excellent coordination and communication skills

Qualifications

• With at least 1 year of e...