6+ Year of experience

Proven experience in Salesforce Sales/Service Cloud implementation & support

Engage with business stakeholders, product owners, and SMEs to analyze, and document business requirements

Conduct workshops and joint application design sessions

Strong ability to translate business requirements into functional specifications

Proficiency in writing BRDs, FRDs, User Stories, and Acceptance Criteria

Experience in Agile/Scrum methodology

Strong stakeholder management, communication, and facilitation skills