VoiceAbility are currently working through a significant period of process and systems improvement; therefore, we are recruiting for a Business Analyst to join the team.

The Business Analyst will be central to this programme, mapping and documenting the current state (“as is”) of VoiceAbility’s key operational processes and defining target state (“to be”) models that reflect the capabilities of our systems and the organisations strategic direction.

You will work across service delivery, operations, finance, HR and technology teams. The post holder will identify inefficiencies, risks and improvement opportunities, translating these into clear and actionable requirements to support system configuration, process redesign and continuous improvement.

About us 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service...