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Job Description
Seeking a Senior Business System Analyst for a senior-level hybrid role focused on technical and functional support of enterprise applications. The successful candidate will work closely with business units, vendors, and IT teams to support, enhance, and improve critical transportation and fleet systems within a dynamic and unionized environment.
Roles and Responsibilities
Develop, maintain, and revise technical documentation to support ongoing application operations.
Leverage ticketing platforms to log, monitor, resolve, and track user-reported issues and service requests.
Coordinate and manage relationships with external vendors to support system performance and service delivery.
Apply in-depth knowledge of client-server architectures, web-based platforms, and SaaS applications.
Oversee routine server operations, including configuration, monitoring, and administra...