Summary

The client is preparing a phased transformation of its OSS landscape. The current OSS environment includes several legacy/custom systems supporting partner orders, field work, ticketing, provisioning, monitoring, technical data handling and operational process control. The objective is not just to replace one system, but to define a future OSS target architecture and prepare a technical foundation for a future tender.

The engagement will cover:

current-state assessment of existing OSS systems, processes, integrations and data flows;

analysis of legacy/custom OSS components, especially systems related to partner orders / field work, ticketing / trouble management, provisioning, monitoring and technical data;

OSS/BSS boundary clarification;

target OSS capability model;

target architecture and integration principles;

transformation roadmap

Responsibilities

Lead business process discovery and...