**Overview**

Microsoft Digital (MSD) builds and operates the critical products and services that power Microsoft. We boldly pursue innovative ideas that drive transformational change across Microsoft and for our customers, enabling teams to work smarter, faster, and more securely every day. Our employees bring deep technical expertise, business acumen, and customer insight, shaped by first-hand experience operating Microsoft technologies at global scale. We are engineers, technology leaders, digital transformation experts, and customer advocates committed to shaping the future of Microsoft's digital workplace.

Global Support is the Microsoft Digital organization responsible for delivering end-user support, workplace technology services, infrastructure deployment, executive support, and employee self-service experiences for Microsoft employees worldwide. Its mission is to keep employees productive by delivering reliable, intelligent support while serving as Customer Ze...