Responsibilities:

• Align the new in-house service model with business strategy, value streams, and operational requirements.
• Analyze current-state business processes and IT dependencies.
• Define future-state processes and service models for in-house operations.
• Map business capabilities to IT services and required support structures.
• Identify gaps and propose solutions in workflows, governance, and service design.
• Partner with Service Owners to define SLAs/OLAs aligned with business needs.
• Support transition impact assessments on users and business units.
• Develop process documentation and ensure business readiness for the transition.

Requirements

Qualifications:

• Bachelor’s degree in Information Technology, Management or related field
• Preferred/Advantageous
• Certified Busi...