Business Development Associate

Understanding the products and services provided by the company

Respond promptly and professionally to customer inquiries via email/call/ticketing tools

Identify and assess customers’ needs to achieve satisfaction

Establish and maintain good relationship with customers by using positive language and interactive communication

Provide accurate and complete information to customers

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Ability to explain complex concepts in a cleare...