**DESCRIPTION**:
The Business Development Manager will lead the growth, performance, and operational excellence of Amazon’s Hub Delivery program across regions in Brazil. Managing a team of Channel Team Leads (CTLs), this leader drives network expansion, ensures delivery quality, and develops high-performing field teams. The role blends strategic planning with selective hands-on support to accelerate launches, resolve escalations, and maintain Amazon’s high standards.
Key job responsibilities
- Lead and develop CTLs, ensuring strong team performance, coaching, and capability building.
- Own multi-region acquisition and expansion strategy, ensuring sustainable growth and high-quality onboarding.
- Drive operational performance, maintaining delivery success metrics of 98.5%+ across all regions.
- Dive deep into data to identify root causes, performance risks, and improvement opportunities.
- Serve as senior escalation point for complex onboarding, partner performance...