Responsibilities

• Updating all systems as per the call with the customer.
• Processing the request or offer given to the customer.
• Constant follow‑up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.
• Handling all customer issues and resolving them at the earliest, highlighting them to the team lead.
• Analyzing leads received.
• Converting leads into sales.
• Maintaining records of all approvals, requests and reports handled.
• Meeting KPI targets set in terms of revenues through PL Sales and PL Fulfillment.
• Acquiring new business through cross‑sell to increase penetrations.
• Managing assigned leads via CRM within the agreed TAT (drop‑offs).
• Ensuring controls requirements of the business are adhered to in line with bank policies to ensure quality growth.

Qualifications

• Strong analytical and lo...