Req ID : ******
We are currently seeking a Business Intelligence Advisor to join our team in Mexico City, México (MX-MEX), Mexico (MX).
Key Responsibilities Technical Support - Collaborate with developers, IT teams, and external vendors to address issues and implement fixes.
- Escalate unresolved issues to higher-level support or specialized teams.
Monitoring and Maintenance - Monitor scheduled jobs and ensure their successful completion.
- Perform routine maintenance tasks, including system updates, backups, and configuration changes.
- Assist with system upgrades, patches, and migrations to ensure continuity of service.
Incident Management - Log, track, and manage incidents and service requests via ticketing systems.
- Follow established procedures for incident escalation and resolution.
- Participate in root cause analysis and problem management efforts.
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