Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

Responsibilities

• Deeply oversee and be accountable for the service experience of one or more core business lines within Ant International, formulating customer service system products and strategy optimizations based on business product services and experience process. Key business areas include Payments, Finance, etc.
• Immerse into the workflows and processes of customer service and merchant support to enhance overall operational efficiency.
• Coordinate cross‑departmentally/cross‑team to facilitate the implementation of service system projects, following up on their application and...