Description
How do we measure and improve the experience of hundreds of millions of Amazon customers across every step of their journey — from placing an order to receiving a delivery to resolving a return? How do we turn fragmented signals into a single source of truth that drives real change?

Customer Experience Improvements (CXI) is a team within Amazon Customer Service (CS) that exists to improve experience across all customer journeys. We do this through voice of the customer signals across all Amazon Stores products, services, and customer interactions. This voice of the customer enables us to influence and design improvements within Customer Service and across multiple upstream partner teams who own the products that impact customer experience. We build the foundational data infrastructure, standardized metrics, and intelligent tools that power how Amazon understands and improves customer experience at global scale. If you're looking to work on problems that directly...