Job Purpose/Mission/Summary:

The Business Operations Manager (BOM) role is focused on ensuring that WW Managed Print Services (MPS) processes are executed in accordance with Lexmark’s capabilities and contractual obligations to its customers as defined by the Customer Statement of Work (SOW). The Business Operations Manager (BOM) is responsible for understanding Lexmark’s global processes and systems in great detail and function as the “Subject Matter Expert” in the back office support for operational practices. The Business Operations Manager (BOM) works closely with the GEO operations teams, Shared Services Centre, WW Operations teams, and other cross functional Lexmark resources to execute defined services, and ensure accurate & timely contract setup, and ongoing contract management oversight and governance. Duties includes day to day activities which can come from New, CPA, Amendment, Modification contract requests, escalations, on-demand adhoc reporti...