Drive operational excellence as a full-time Business Operations Manager in Kamloops, BC. This role requires strong leadership, problem-solving, and exceptional communication skills across multiple locations.
In this permanent role, you will build relationships with stakeholders, manage complex customer service escalations, and collaborate with teams on responsible gambling initiatives. This position also includes working closely with service providers to align operational plans with strategic goals
Key Responsibilities:
• Build collaborative relationships with stakeholders to enhance player experience
• Resolve complex customer service escalations related to gaming
• Align services with responsible gambling ambitions
• Develop business plans supporting revenue and operational efficiency
• Communicate effectively with teams to solve issues
Requirements:
• Proven leadership skills in planning and team development
• Exceptional communication abilities for str...