Engage with department stakeholders to understand existing workflows, pain points, and business objectives through interviews, workshops, and process walkthroughs.
Document current-state (“as-is”) processes and define future-state (“to-be”) processes, capturing requirements clearly and completely, with a strong focus on simplification, standardisation, and automation opportunities
Identify and assess opportunities for automation, digitalization or AI enablement, and categorising tasks and processes by their suitability for automation, AI assistance, system integration (e.g. with SAP), or remaining manual
Serve as the primary liaison between business departments and IT, translating business needs into clear functional requirements and ensuring IT-delivered solutions meet user expectations
Prepare process maps, requirement specifications, user stories, and supporting documentation
Support testing, validat...
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