The Business Process Analyst (Store Operations) supports the CIO’s enterprise transformation programme by analysing, standardising, and optimising store-level operational processes across TBCo’s retail and distribution network.

This role ensures that store operations, including Sales, Receiving, Stock Control, Deliveries, Customer Service, and Facilities, are efficient, standardised, and digitally enabled, driving consistency, capacity creation, and superior customer experience across all branches.

The incumbent serves as the bridge between store operations and head office, translating strategic objectives into executable processes that simplify work, reduce waste, and improve service delivery.

Key Responsibilities

1. Process Analysis & Design

• Map and document As-Is and To-Be workflows for core store functions, including: