**Schedule:**

+ **1st Shift:** Mon – Fri, 8a – 5p
+ **Hybrid:** In office 3 days/week
+ Overtime based on business needs

**What you will do**

As the Business Process Associate, you will support and lead continuous improvement efforts within Customer Service by identifying process gaps, analyze root causes, and help implement sustainable solutions.

+ Support continuous improvement initiatives and projects, under the guidance of leadership, by identifying process gaps, analyzing root causes, and supporting the implementation and sustainment of process changes using business process improvement, problem-solving, and change management practices.
+ Assist with maintaining and updating business process documents under guidance to ensure accuracy and usability.
+ Collaborate with Customer Service leadership and cross-functional stakeholders to support the design, documentation, and implementation of improved workflows, procedures, and system...