Role Purpose

As a key member of the Operational Center of Excellence (OCE), the Business Process Manager (BPM) owns the design, governance, and continuous improvement of all processes within the Service Operations function—from fund onboarding and lifecycle management through to regulatory reporting and client deliverables. The role is focused on transitioning the organization from individual, hero-based efforts to scalable, repeatable, and auditable systems. By fostering visibility, compliance, and structure, the BPM ensures that every internal workflow is documented, controlled, and systematically optimized over time.

The BPM plays a critical role in workflow architecture, process mapping, and the Service Operations–Technology interface; they do not manage day-to-day operations or daily SLA delivery. Service Operations Leads remain responsible for daily execution and firefighting. The BPM provides the overarching framework, standard operating procedures (SOPs), and g...