Description We are looking for an experienced customer relations and business process leader to support a long-term contract opportunity in Tallahassee, Florida. This role will serve as a key connection point between business teams, technology partners, vendors, and external stakeholders while driving process excellence and service quality. The position combines stakeholder engagement, operational improvement, and team leadership to help advance large-scale program objectives in a complex enterprise environment.

Responsibilities:
• Build and sustain strong working relationships with business areas, external customers, technology teams, and service providers to support effective collaboration and delivery.
• Serve as the central point of coordination among stakeholders, ensuring business needs are clearly communicated and addressed across functional teams.
• Manage complex customer concerns and escalations, identify root causes, and guide resolution efforts that improv...