Position Responsibilities: 
• Act as a resource person for policies and procedures, work flows, systems functionality, system issues, complex corrections and practices. 
• Act as point of escalation for highly sensitive and complex customer issues and if necessary conduct the required research to resolve issues in a thoroughly and timely manner. 
• Handles complex transaction. 
• Process all knowledgeable work types as well as assist in quality checking if needed. 
• Such other duties and functions as assigned by Operations Management 
and Monitor the work volume and adjust workforce accordingly. 

Required Qualifications:  

• College graduate 

• At least 1 year experience in business process industry 

• Experience collaborating with cross-functional teams and stakeholders 

Preferred Qualifications: 

• Excellent problem-solving skills 

• Excellent written and verbal communication skills