Responsibilities

• Ensures customer satisfaction through timely and quality delivery of projects
• Be actively involved with the operational delivery (e.g., BRS, Super User Training, User Acceptance Testing, End-to-End Testing, End User Training, Pre Go Live and Post Go Live Support)
• Perform functional demo of the system and facilitate discussion of workflow and identification of gaps together with our technology partner (as-is process in the system vs. desired process of the client)
• Work with our technology partner and client in documenting business requirements, test scripts, and user guide
• Directly coordinate with vendors and monitor resolution of issues raised during testing to ensure that it is resolved within the agreed SLA
• Conduct knowledge transfer to Customer Support and Managed Services Team at the end of the project implementation
• Provide input for technical documentation in written form, including...