Key responsibilities

Customer & Account Management

• Serve as the primary point of contact for assigned customers and establish long-term business relationships.
• Manage the complete customer lifecycle including RFQ, RFP, NPI, mass production, and after-sales support.
• Understand customer requirements and translate them into actionable business and operational plans.
• Conduct Quarterly Business Reviews (QBRs) and drive customer satisfaction initiatives.
• Identify opportunities for business expansion and revenue growth.

Program & Project Management

• Lead new product introduction (NPI) and customer programs from concept through production.
• Develop project schedules, milestones, budgets, and risk mitigation plans.
• Monitor project progress, critical paths, schedule recovery plans, and key deliverables.
• Anticipate potential roadblocks and proactively drive resoluti...