Develop good relations with the FX trading business: FO, MO, Risk, BO; follow relationship with third parties; manage assist members of team
Support high quality support coverage: providing every day user support and prompt resolution of and regular communication about major incidents when required
Coordinate with other teams worldwide, especially the FX Risk IT support teams in London and New York with daily handover calls to ensure a seamless support on production incidents and issues
Take ownership of production issues: propose solutions and track follow up to avoid reoccurrence
Ensure proactive monitoring of systems to ensure problems are detected promptly and usually by IT before users
Enforce change management procedures to ensure production stability while facilitating rapid system advances
Work with project development teams both as needed for level 3 production support
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